What is your refund policy?

Knowledge base categories

Donations are non-refundable, except if the money comes from a stolen card/account and it is less than 30 days since the transaction. You must report the incident to the police before submitting a refund request.

Your request must contain the following information:
- Your full name
- Email address (must match the Paypal transaction)
- Valid ID document (national ID card, passport, driver's license ...)
- Attached police report

Submit a refund request here: www.klonken.nu/support/open?department_id=4 (Choose "Refund" under Department)